A Pilot Study Of Relationship Between Job Satisfaction And Turnover Intentions Of Employees Working In Luxury Hotels Of Greater Noida (NCR)

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Onkar Nath Mehra, Tanuja Kaushik


The purpose of this study is to examine the relationship between employee turnover intentions and job satisfaction in the hospitality industry. The present study will investigate job satisfaction, involvement, organizational commitment, and turnover intentions. For sustaining the rapid growth in the hospitality industry, reasons for employees’ exit at all levels need to be constantly researched to be resolved. Each satisfied employee is more likely to remain in the trade with a higher degree of commitment towards the employer and customers resulting in increased happy customers and repeat and referred customers, higher profitability, and sustained growth. Although a lot of research has been conducted on job satisfaction, and its relationships with employee turnover in the hospitality industry, the problem of attrition continue to adversely affect the hotel and restaurant segment of the hospitality industry worldwide. The introduction and study of various organization-related variables by researchers in the future could certainly help and effectively address the gaps in related research in the field. Hospitality leaders must identify and implement effective and innovative policies into their business strategies and practices for retaining skilled workers and thereby maintaining profitability and viability in hospitality venture investments.


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