Impact of Knowledge Capacity on the Employees Performance and Competitive Advantage

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Mohamad Nour Mosry, Valliappan Raju

Abstract

The aim of this particular study is to examine the direct influences of knowledge capacity factors (training & development, knowledge sharing, quality of academic qualification, and quality of professional qualification) on the organizational competitive advantage and indirectly through the employees’ performance among the Syrian ICT private sector. The proposed model have four independent variables from the knowledge capacity and organizational competitive advantage as the dependent variable. The study is deductive approach by using quantitative methods to perform PLS-SEM statistical analysis of the original data that collected from 335 participants. The sampling selection technique is quota sampling to choose the suitable samples from 2615 senior executives from the Syrian ICT sector. Results of the main dependent variable, competitive advantage (CA), illustrate a moderate predictive power; the prediction constructs can explain 68.7% of the competitive advantage (CA) variance. Knowledge capacity have the highest impact (beta = 0.257), followed by quality of professional qualification (beta = 0.155), then quality of academic qualification (beta = 0.105). However, training and development have no direct significant impact but it has and indirect impact through the employee performance. The four antecedents have significant relationships to the employees’ performance and can indirectly impact the competitive advantages. Future, studies can replicate the study in different domains.

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